Works underway to restore water supply for Galway customers following power outages

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Uisce Éireann is working to restore water supply to customers across Galway who have been impacted by several weather-related power outages.

The power disruptions over the last 48 hours have resulted in lower-than-normal water pressure and intermittent water outages in Spiddal, Carraroe, Roundstone, Ballyconneely, Cill Chiaráin, Carna, Rosmuck, Tír an Fhia and the surrounding areas. Supply to customers on the Aran Islands is also impacted with efforts ongoing to maintain the existing storage on the islands.

Crews have been mobilised to make the necessary repairs. Uisce Éireann is also liaising closely with the ESB to prioritise the restoration of power to plants affected by electricity outages. Uisce Éireann anticipates that the water supply will be fully restored later today to some of the areas impacted including Carraroe, Rosmuck and Tír an Fhia; however, it can take a number of hours for the reservoirs and water network to refill.

With further storm weather expected in the coming days, Uisce Éireann is appealing to all customers in the impacted areas to conserve water during this time, as the reservoirs replenish after power returns to the impacted supplies. This will help prevent additional strain on the local supplies and ensure that normal water pressure and supply can be fully restored to all residents.

Tony Kelly, from Uisce Éireann, stated, "The effects of the inclement weather of the last 48 hours have caused a number of power outages, impacting production at our water treatment plants across West Galway. Expert crews are working tirelessly to restore operations at the plants while ensuring reservoir levels are replenished. Uisce Éireann appeals to customers to conserve water where possible to alleviate pressure on these supplies. We regret any inconvenience caused by this issue and sincerely thank the communities impacted for their patience."

To support impacted customers, alternative water supplies will be available at the following locations from 6pm this evening, Friday, 22 November.

• Spiddal Pier
• Knock Church car park, Inverin
• Opposite TG4 building, Baile na hAbhann
• Eldons Hotel car park, Roundstone
• Keogh’s Bar car park, Ballyconneely
• Kilkieran Church car park, Kilkieran
• Carna Village
   

Customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure.

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. As per best practice, most homes and businesses will have on-site water storage to provide a backup source of water for sanitation purposes.

The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries. For updates please visit the Water Supply Updates section of our website.

Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at the text alerts page.