National Leakage Reduction Programme

We offer free leak investigations and repairs where a constant flow of water is found on a customers' external water supply pipe.

The Find & Fix scheme involves leak detection experts using underground sound equipment in public areas to locate and repair leaks.

We have a strategic plan to replace old and problematic water mains across the country. It takes time and expertise to design and replace water pipes which are underground with other services like, gas, sewerage, electricity and telecoms. These works can be disruptive, but we are making progress.

Lead in drinking water is a recognised health concern. We are replacing all public-side lead pipes that connect individual properties to the public water mains.

An important way to reduce leakage is to measure and manage water pressure on the public network. Where pressure is required to be balanced, specialised valves are fitted to the public water pipes.

Water flow is measured in specific areas on the network to identify the levels of leakage. Where high levels are shown, we direct crews to these areas to locate the underground leaks.

To ensure business meters are operating effectively, we survey the condition of existing meters, ensuring the correct models are in place and carry out replacements where needed.

In some older properties water connections were installed to the rear of the property. They are usually shared, running through several neighbouring properties. Leaks and bursts affect all properties and usually result in low pressure.