Works to restore water supply following burst in Fermoy, Co. Cork

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

We are working to restore the water supply as quickly as possible to impacted customers in Fermoy and surrounding areas following a burst watermain.

Expert water services crews have been dispatched to carry out repair works, and every effort is being made to complete this work as quickly as possible. 

As per best practice, most homes and businesses will have on-site water storage to provide a backup source of water for sanitation purposes. 

Denis Hayes, Operations Lead for Uisce Éireann said: “We understand the inconvenience that unplanned outages can have. Crews have been mobilised and we are working to complete this work as quickly as possible.”

Following repair works, it typically takes two to three hours for normal supply to fully be restored to all areas as the water refills the network, especially for those on higher ground or at the end of the network. 

Following any significant activity on the water network, we usually see increased reports of sediment becoming dislodged from the old cast iron pipes, resulting in discoloured water at customers taps. If your tap water is discoloured, running the tap for up to 20 minutes will usually restore water to a clear colour. Water is safe to drink once the water is running clear. Uisce Éireann continues to advise customers not to drink discoloured water. 

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. 

Uisce Éireann continues to provide detailed, real-time, and local information about water service and supply issues here (Reference no. CCI00080978). 

The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and updates are also issued via Facebook and X (formerly Twitter) @IWCare.