Repairs successfully completed and water supply returning for customers in Wexford Town

Uisce Eireann has identified a large burst on a water main that supplies Wexford Town, which is impacting treated water storage levels at Coolcots Reservoir Zone.

Every effort is being made to maintain supply to as many customers as possible, however, repairs are complex due to the location of the burst and the wet weather conditions impacting ground conditions.

Crews are working on repairs in order to restore normal water supply as quickly as possible. While repairs are underway, customers in the following areas of Wexford Town may experience supply outages and/or low pressure: Coolcots, Barntown Clonard, Townparks, Whitemill, Whiterock, Clonard, Mulgannon, Carricklawn, and surrounding areas of Wexford Town.

Repairs are expected to be completed by this evening, Thursday, 2 November. Please note that it typically takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage.

Thanking the community for their patience, Uisce Éireann's Jim Fitzgerald said: "The repairs in Wexford Town are being conducted as quickly as possible to minimise disruption to the community and restore water for all customers.

"We understand the inconvenience unplanned outages can have on customers and we appreciate their patience as we work to repair the burst and return normal water supply."

Alternative Water Supply:

To support impacted customers, alternative water supplies with clean drinking water are in place at: Clonard Village, Cluain Dara, Ferndale, Belvedere, Ard Carman and Clonard Church until normal water supply returns. Customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure as per Health Service Executive (HSE) advice

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. 

Uisce Éireann continues to provide detailed, real-time and local information about water service and supply issues on www.water.ie. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and updates are also issued via Facebook and X (formerly Twitter) @IWCare. Business customers can sign up to Uisce Éireann's text alert system to receive updates on supply interruptions over four hours in duration at www.water.ie/business-updates. To register as a vulnerable customer or as an alternative contact, visit www.water.ie/vulnerablecustomer.  

Following completion of emergency repairs on a trunk water main supplying Coolcots Reservoir and Wexford Town at the weekend, dedicated water service experts continue with works to ensure the reservoir recovers to safe levels and the water network fully recharges to all areas.

Most areas will have seen a steady return of water yesterday. For some customers on higher ground or at the end of the network, it may take longer for supply to return fully and intermittent outages may occur during periods of high demand.

The following areas may be impacted by reduced water pressure and/or water outages until water returns to the network: Coolcotts and surrounding areas in Wexford Town.

Alternative Water Supply:

To continue to support impacted customers, alternative water supplies with clean drinking water are in place at the locations below until normal water supply returns:

• Clonard Village,
• Cluain Dara,
• Ferndale,
• Belvedere,
• Ard Carman and Clonard Church until normal water supply returns.

​​Customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure as per Health Service Executive (HSE) advice. 

Jim Fitzgerald, Regional Operational Manager, Uisce Éireann, commented: "Recovery is still ongoing for those on higher ground and at the end of the network, but the majority of customers will have seen a return of supply."

"To help the network refill fully we are appealing to customers to help conserve water as much as possible so it can reach those on higher ground and at the peripheries of the network. Further information on water conservation is available on our website at www.water.ie/conserve" 

Following this type of work, occasionally issues such as cloudy water (air bubbles), discolouration or internal airlocks may arise. For advice on how to resolve these please visit www.water.ie/help/supply/after-an-outage/.

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. 

Uisce Éireann continues to provide detailed, real-time, and local information about water service and supply issues on www.water.ie. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and updates are also issued via Facebook and X (formerly Twitter) @IWCare. Business customers can sign up to Uisce Éireann's text alert system to receive updates on supply interruptions over four hours in duration at www.water.ie/business-updates. To register as a vulnerable customer or as an alternative contact, visit www.water.ie/vulnerablecustomer.

Uisce Éireann have completed emergency repairs on a trunk water main supplying Coolcots Reservoir and water supply to Wexford Town.

Water services crews were immediately dispatched yesterday to find and fix the burst, and every effort was made to reduce the impact on homes and businesses and restore water supply as quickly as possible.

Repairs were complex due to two sections needing to be replaced, however, to minimise disruption as much as possible crews worked from early yesterday and throughout the night and all day today to progress repairs.

While repairs are, now complete the prolonged outage has resulted in the reservoir at Coolcots running dry. It will take this evening and overnight for the reservoir to recover and for water to then recharge the network. 

The outage has affected a large area, and water will return slowly over Sunday, for those on higher ground or at the end of the network it may take longer for supply to return.

The following areas may be impacted by reduced water pressure and/or water outages until water returns to the network: Barntown, Townparks, Whitemill, Ard Carman, Coolotts and surrounding areas in Wexford Town.

Alternative Water Supply:

To continue to support impacted customers, alternative water supplies with clean drinking water are in place at: Clonard Village, Cluain Dara, Ferndale, Belvedere, Ard Carman and Clonard Church until normal water supply returns. Customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure as per Health Service Executive (HSE) advice.

Jim Fitzgerald, Regional Operational Manager, Uisce Éireann, commented: "We would like to thank the affected communities for their patience as water returns slowly to the network.  Further updates on the network recharge will be issued when we can be confident of timings and the reservoir has been able to refill."

"To help the network to refill as quickly as possible we are appealing to customers to help conserve water as it starts to return".

Following this type of work, occasionally issues such as cloudy water (air bubbles), discolouration or internal airlocks may arise. For advice on how to resolve these please visit our after an outage page.

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. 

Uisce Éireann continues to provide detailed, real-time, and local information about water service and supply issues. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and updates are also issued via Facebook and X (formerly Twitter) @IWCare. Business customers can sign up to Uisce Éireann's text alert system to receive updates on supply interruptions over four hours in duration at www.water.ie/business-updates. To register as a vulnerable customer or as an alternative contact, visit the vulnerable customer page.

Uisce Eireann has identified a large burst on a trunk water main in Wexford Town which is impacting water levels at Coolcots Reservoir.

Dedicated water services crews are onsite working on repairs and every effort is being made to reduce the impact on homes and businesses and restore normal water supply as quickly as possible. Works are progressing and expected to be completed later tonight but could be impacted by the yellow rain warning which is in place for the county. It typically it takes two to three hours following repair works for water to refill the reservoirs and network and for normal supply to restore. A further update will be provided as repairs progress. 

Customers in the following areas of Wexford Town may experience supply outages and/or low pressure: Barntown, Townparks, Whitemill, Ard Carman, Coolotts and surrounding areas in Wexford Town.

Alternative Water Supply:

To support impacted customers, alternative water supplies with clean drinking water are in place at: Clonard Village, Cluain Dara, Ferndale, Belvedere, Ard Carman and Clonard Church until normal water supply returns. Customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure as per Health Service Executive (HSE) advice.

Overnight restriction required in Mulgannon from tonight until 7.00am tomorrow morning

It is not possible yet to confirm a time for return of supply as the reservoir will need to refill to satisfactory levels before the network recharges with water. To allow the reservoir to refill and restore supply as quickly as possible, an overnight restriction will be necessary tonight until 7.00 am tomorrow morning. It may take several hours for normal water supply to return to all customers due to the size of the network, especially for those on higher ground or at the end of the network.

Jim Fitzgerald, Regional Operations Manager, Uisce Éireann, commented: "We would like to assure customers in affected areas that we are working as quickly as possible to restore normal water supply for all customers. We understand the inconvenience unplanned outages can have and thank customers for their patience while we complete the works.

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. 

Uisce Éireann continues to provide detailed, real-time, and local information about water service and supply issues. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and updates are also issued via Facebook and X (formerly Twitter) @IWCare. Business customers can sign up to Uisce Éireann's text alert system to receive updates on supply interruptions over four hours in duration at www.water.ie/business-updates. To register as a vulnerable customer or as an alternative contact, visit the vulnerable customer page.