We're working to restore water supply to customers in Donegal following Storm Darragh

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Uisce Éireann is working to address supply interruptions to customers as a result of the impacts of Storm Darragh on water treatment infrastructure in Donegal. Our priority is the provision of clean safe drinking water to communities and the safety of water services staff who work to make that happen.

The communities of Glenties and Ardara, have experienced water supply issues due to poor raw water quality from storm flooding. The turbidity of the incoming water for treatment remains high. For this reason, the treatment plant has shutdown. Reservoirs in the area are now depleted meaning customers in these areas are being impacted by an unplanned interruption to the water supply. 

Approximately 50 properties in the townlands of Kilraine Lower, Doohill, Clonconwal, Snugborough, Woodhill and Hillhead are currently affected. 

Uisce Éireann is working to restore the water supply as quickly as possible to impacted customers. Following return of supply, it typically takes two to three hours for normal supply to fully be restored to all areas as the water refills the network, especially for those on higher ground or at the end of the network.

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries.

For updates, please see the Water Supply updates section of water.ie