Water supply returning to all customers in Castleknock
Information below is relevant until further updates are provided here or on our Supply and Service Updates section
Uisce Éireann is aware that some customers in the Castleknock area may still be experiencing water supply disruptions this morning.
Uisce Éireann crews have been working on site in recent days in response to an outage in the Castleknock area, which also resulted in low pressure issues for a number of customers in Carpenterstown and surrounding areas.
While normal supply has returned to most customers overnight, a small number of homes and businesses in Farmleigh, Carpenterstown and surrounding areas are continuing to experience low pressure and outages as the system continues to recharge.
Further work has taken place on site this morning and water services crews have successfully carried out the necessary works to ensure supply can be returned to all customers. Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage or longer for those on higher ground or at the end of the network.
Uisce Éireann’s Operations Lead Tselo Tlou thanked those affected for their patience while crews carried out the works: “We understand how disruptive unplanned outages are and we regret the inconvenience caused. We would like to thank impacted customers for their patience while we worked on repairs and restoring the water supply as quickly as possible.”
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.
Updates are available on X (formerly Twitter) @IWCare and via our customer care helpline, open 24/7 on 1800 278 278. Uisce Éireann has also launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Water Service Updates page.
Previous Updates
Information below is relevant until further updates are provided here or on our Supply and Service Updates section
Uisce Éireann crews have reconfigured their water network in the Castleknock area, and water is returning to customers.
An outage and issues with low pressure had been affecting customers in Carpenterstown and surrounding areas.
A reconfiguration of the network took place this afternoon and the system is now recharging.
Uisce Éireann’s Tselo Tlou thanked those affected for their patience while crews carried out the works.
“We understand the inconvenience of an unplanned outage and we thank customers for their support.
It may take a number of hours for the entire network to recharge especially for customers on higher ground and at the end of the network.”
An alternative water supply is being put in place to facilitate customers experiencing delays
- In the carpark of the Carpenterstown Inn/Pub from 6:30pm
Customers are asked to use their own containers when taking water from the tanker and, as a precaution, boil the water before drinking.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit the Vulnerable Person page.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.
Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at the Water Service Update page.
Information below is relevant until further updates are provided here or on our Supply and Service Updates section
Uisce Éireann is working to restore normal water supplies to customers in parts of Carpenterstown and surrounds who are without water, or experiencing low pressure.
Uisce Éireann’s Tselo TIou assured customers that crews are on site investigating the issue, and that every effort is being made to restore water as quickly as possible. A further update will be issued later today. “We understand the inconvenience of an unplanned outage and we thank customers for their support whilst we work to rectify the cause of the disruption.”
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit www.water.ie/vulnerablecustomer.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.
Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at www.water.ie.