Water supply restored in Ballyhooly, Co. Cork following Storm Darragh
Information below is relevant until further updates are provided here or on our Supply and Service Updates section
Water supply has been restored for impacted customers in Ballyhooly, Co. Cork and surrounding areas. Water production at the Ballyhooly Water Treatment Plant was temporarily suspended due to a mechanical issue caused by the storm resulting in a loss of water pressure and supply for some customers.
As the network refills and supplies returns throughout the day, customers at various part of the network may experience intermittent disruption or low water pressure. Customers may also experience internal airlocks or short-term discolouration to their supply. For advice on how to resolve these issues, please visit our Discolouration page.
Uisce Éireann’s Niall O’Riordan said “We apologise for any inconvenience caused and would like to thank the community for their patience and understanding while crews worked to restore supply following Storm Darragh. Our priority is the provision of clean safe drinking water to communities and the safety of water services staff who work to make that happen.”
“We are appealing to customers to check for leaks in the home and carry out necessary leak repairs. We are also asking farmers to check their service pipes, drinking troughs and outbuildings. Repairing leaks can help to prevent issues like reduced water pressure or water supply disruptions. We are also asking the public for their support to help reduce overall demand by preventing avoidable loss of water and conserving water.”
Customers are urged to report loss of service or visible leaks to assist Uisce Éireann to identify bursts. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries.
Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at the Water Service Updates page.
Previous Updates
Uisce Éireann assures customers supplied by Ballyhooly Water Treatment Plant that every effort is being made to minimise disruption to the supply following Storm Darragh.
A mechanical issue as a result of the storm has affected operations and customers are expected to experience a loss in pressure or outages to their supply this afternoon and into tomorrow.
Uisce Éireann’s Niall O’Riordan assured customers that Uisce Éireann is working to resolve the issue and return the water supply to normal levels as quickly as possible.
Customers are urged to conserve water where possible in order to protect supply while the outages are resolved. For simple ways to conserve water, check out the Uisce Éireann conservation calculator (www.water.ie/calculator) which can help people work out how much water they are currently using and how they can conserve even more.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.
Uisce Éireann’s customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries. For further updates, visit the service and supply section of our website.
Uisce Éireann has also launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number here.
Water Service Updates
Sign up for our free text service to be kept informed of water outages and works in your area.