Uisce Éireann asks people to remain vigilant and report bursts and leaks

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Uisce Éireann is reminding customers to remain vigilant and continue to report bursts and leaks in the water network to enable our teams to carry out maintenance and repairs as required.

The vast majority of the 40,000 people whose supply was disrupted at the weekend now have their water back, however it may take longer for normal supply to return to some customers at the ends of the network or on higher elevations, in particularly around the areas of Brosna, Knocknagoshel and Castleisland in North Kerry. In areas where supply is slower to return, alternative water supplies have been made available and crews are on the ground working to restore supply as quickly as possible.

As the impact of the freezing weather and subsequent thaw continues to be felt over the coming days there may be some further disruption to supplies around the country. This is because, as frozen pipes begin to thaw, this can lead to an increase in bursts and leaks. Uisce Éireann crews will remain on standby ready to maintain and restore water supplies for customers across the country, while taking into account all necessary safety measures.

Uisce Éireann’s Head of Water Operations Margaret Attridge is reminding people to continue to report any leaks on the public network.  She said, “We know it has been a very difficult week for many people around the country, and our crews have been working around the clock to restore supplies and provide alternative water supplies where needed.

“We would like to thank all those who have supported our efforts to restore normal water supplies including the National Emergency Co-ordination Group, local authorities, the ESB, Civil Defence and other agencies for their support and advice.

She added, “As the freezing conditions we are currently experiencing are replaced by a thaw we expect to see an increase in leaks and bursts on the network. We would ask people to remain vigilant over the coming days and report any leaks they see in the public network so that our crews can carry out repairs. The public can report leaks or bursts on the public water networks to our Customer Care Team on 1800 278 278.”

Customers can also sign up to our free text alerts scheme which gives details of supply interruptions that last longer than four hours as well as details on planned and unplanned outages and boil water notices should they be needed to protect public health. To sign up simply visit here and input your Eircode and mobile number.