Crews working to restore water supply to customers supplied by Burncourt Water Treatment Plant following Storm Bert

Uisce Éireann is working to address supply interruptions to some customers supplied by the Burncourt Water Treatment Plant in Tipperary as a result of the impacts of Storm Bert. Our priority is the provision of clean safe drinking water to communities and the safety of water services staff who work to make that happen.

Due to very poor raw water quality following Storm Bert, the production capacity at Burncourt Water Treatment Plant has reduced. This has resulted in reservoirs reaching critical levels. Customers in the following impacted areas will experience reduced pressure or loss of supply; Burncourt, Kilroe, Drumroe, Lisfunchion, Clogheen, Scart, Shanbally and surrounding areas. Uisce Éireann is working to restore the water supply as quickly as possible to impacted customers.

Colin Cunningham, Operations Lead with Uisce Éireann said, “Some customers supplied by Burncourt Water Treatment Plant will be impacted by reduced water pressure and water outages. We understand how disruptive unplanned outages are and we regret the inconvenience caused. Crews are currently on site carrying out works and we expect water supply should be restored by 11am tomorrow, Sunday, 24 November”. 

As per best practice, most homes and businesses will have on-site water storage to provide a backup source of water for sanitation purposes. Following return of supply, it typically takes two to three hours for normal supply to fully be restored to all areas as the water refills the network, especially for those on higher ground or at the end of the network. 

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates, please see the Water Supply updates section.