Crews working to restore water supply to customers supplied by Banteer Water Treatment Plant following Storm Bert

Uisce Éireann is working to address supply interruptions to customers supplied by the Banteer Water Treatment Plant in Co Cork as a result of the impacts of Storm Bert. Our priority is the provision of clean safe drinking water to communities and the safety of water services staff who work to make that happen.

Due to raw water turbidity issues at the plant following Storm Bert, water production at the Water Treatment Plant has been suspended. Customers in Banteer and surrounding areas will be impacted by reduced water pressure or supply interruption. Uisce Éireann is working to restore the water supply as quickly as possible to impacted customers but due to the impacts it may take to 10am tomorrow Monday 25th November to return.

Niall O’Riordan, Operations Lead with Uisce Éireann said, “Customers supplied by Banteer Water Treatment Plant will unfortunately be impacted by reduced water pressure and water outages. We understand how disruptive unplanned outages are and we regret the inconvenience caused. Subject to turbidity levels dropping, we expect water supply should be restored by 10am Monday 25th November”. 

As per best practice, most homes and businesses will have on-site water storage to provide a backup source of water for sanitation purposes. Following return of supply, it typically takes two to three hours for normal supply to fully be restored to all areas as the water refills the network, especially for those on higher ground or at the end of the network. 

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates, please see the Water Supply updates section.