Uisce Éireann crews making progress in effort to restore water supplies in Monaghan

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Uisce Éireann is making progress restoring a water supply to Monaghan customers after seven of the county’s water treatment plants lost power during Storm Éowyn.

Power has been restored at four of those plants. Uisce Éireann is running two of the plants on generators with another generator on route to the remaining water treatment plant.

Uisce Éireann’s Peadar McGuinness explained that the majority of Uisce Éireann’s customers affected in Monaghan have seen their supply return with crews on the ground working to deploy generators and provide alternative water supplies in areas where water has been off for longer periods.

“We apologise to customers who have been without water for a few days and ask for the public’s continued patience during this challenging time. In areas where water supply has been out for longer periods, our teams are working to provide alternative water supplies and we currently have 50 locations around the country where alternative supplies are in place. More will be deployed today, and we will be updating our website and providing information to local stakeholders about their locations.

“We are also providing additional supports for elderly and vulnerable customers, and we could encourage people to contact our customer care team at 1800 278 278 if additional support is needed.”

Peadar is also urging customers to conserve water where possible in order to protect supply while the outages are resolved. There are some simple steps people can take to conserve their water, such as avoiding the use of water-intensive appliances during this time. To learn more about conserving water, visit www.water.ie/conserve.

To support customers, alternative water supplies are in place at the following locations:

• Behind Monaghan Court House (pipe stand provided)
• Aughnamullen GAA Club
• Castleblayney, Commons Car Park
• Civic Offices, Carrickmacross 

Alternative water supplies are also on route and will be in place in Smithboro Town Centre from this afternoon. Customers are reminded to use their own containers when taking water from tankers and to boil water before consumption as a precautionary measure.

Customers can stay informed about their local water supply by visiting our website, via Uisce Éireann’s X feed, @IWCare, or by signing up for our free text alert service via the website. Alternatively get in touch via our 24/7 customer care centre at 1800 278 278.

Uisce Éireann is continuing to work to restore normal water supply to customers across County Monaghan following disruption caused by the impact of Storm Éowyn.

The high winds and immense power of Storm Éowyn resulted in a number of power outages across the county. A number of water treatment plants and pumping stations are still without power. We are continuing to co-ordinate with the National Emergency Co-ordination Group, Local Authorities, ESB Networks, Civil Defence and other agencies as work continues to restore power and normal water supplies as quickly as possible.

Impacted areas across the county include Carrickmacross, Smithborough and Newbliss. To support customers, alternative water supplies are in place at the following locations:

• Monaghan (Behind Court House)
• Carrickmacross (Civic Office / Library)
• Ballybay (Mart Car Park)
• Castleblaney (Commons Car Park)

Customers can visit our website and enter their address for details of localised issues and estimated restoration times.

In the meantime, customers are urged to conserve water where possible in order to protect supply while the outages are resolved.

Peadar McGuinness, Uisce Éireann said: "Uisce Éireann crews and ESB Networks are continuing to work together to restore power to all areas so that production of treated water can recommence as quickly and as safely as possible."

Uisce Éireann’s Customer Care Team is available to help 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries.

Uisce Éireann has also launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number here.

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.

Uisce Éireann has mobilised crews to restore normal water supply to customers across County Monaghan. This follows widespread service disruptions in the county caused by the impact of Storm Éowyn.  

Power outages at treatment plants and pumping stations continue to impact on supplies across the county, including:

• Carrickmacross 
• Castleblaney 
• Ballybay 
• Latton
• Clonitibret/Annyalla
• Monaghan Town
• Smithborough
• Newbliss
• Threemilehouse

Uisce Eireann repair crews are coordinating with the National Emergency Co-ordination Group, local authorities, the ESB, Civil Defence and other agencies as we work to restore normal supplies as quickly as possible. 

Once power is returned to an area it may take some time for normal water supply to be restored. Customers can to enter their address for details of localised issues and estimated restoration times.

Details of alternative water supplies if required will also be provided here.

In the meantime, customers are urged to conserve water where possible in order to protect supply while the outages are resolved.

Head of Water Operations at Uisce Éireann Margaret Attridge is warning that service disruptions may last a number of days for some households and businesses. 
“This was an unprecedented storm event that has had a severe impact on our water and wastewater network nationwide. We are still assessing the full extent of the disruption to supplies. Our crews will work around the clock where it is safe to do so to restore water service as quickly as possible, but given the extent of the damage, it may take some time before full service is restored everywhere. We ask for the public’s continued patience during this challenging time.” 

Uisce Éireann’s customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries. 

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.

Uisce Éireann has also launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number in the panel below.