Water supply restored to majority of affected areas in Galway City
Information below is relevant until further updates are provided here or on our Supply and Service Updates section
Uisce Éireann crews have isolated the source of a significant burst which affected water supply to areas of Galway City centre this afternoon.
Detection crews have narrowed down their search to the Docks area of the city. Specialist crews working on behalf of Uisce Éireann will investigate further through the night with a view towards beginning excavations to repair the burst main at first light tomorrow morning (Friday).
Crews have diverted water flow to ensure supply to the majority of areas in the city centre which experienced some disruption to their supply earlier today. However, some isolated areas may continue to experience intermittent outages or reduced supply overnight.
It is expected that repair works will be completed by early afternoon on Friday and supply will return to normal levels for all affected areas of the city over the course of Friday afternoon.
Shay Walsh of Uisce Éireann thanked customers for their patience.
“The source of the issue has been isolated and crews will be working through the night to prepare for excavations to begin early in the morning,” added Shay.
Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage. However, it may take longer for normal supply to be restored to customers as the system recharges.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.
Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Updates page.
Previous Updates
Uisce Éireann is aware that some customers in Galway City centre are experiencing disruptions to their water supply this afternoon.
Specialist crews have been dispatched to identify the cause of this supply disruption.
Uisce Éireann’s Shay Walsh assured affected customers that crews are working to rectify the issue as quickly as possible.
“Uisce Éireann understands the inconvenience caused by unplanned outages and is working to return a normal supply to all customers as quickly as possible,” said Shay.
Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage. However, it may take longer for normal supply to be restored to customers as the system recharges.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.
Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Updates page.
Water Service Updates
Sign up for our free text service to be kept informed of water outages and works in your area.