Boil Water Notice on Donoughmore Regional Public Water Supply lifted with immediate effect
Information below is relevant until further updates are provided here or on our Supply and Service Updates section.
Uisce Éireann would like to notify customers supplied by the Donoughmore Regional Public Water Supply that the Boil Water Notice in place since 13 October 2023 has been lifted with immediate effect following consultation undertaken with the HSE.
All consumers on the Donoughmore Regional Public Water Supply can now resume normal use of the water supply for drinking, food preparation and brushing teeth.
The notice was originally issued due to a process issue at Donoughmore Water Treatment Plant. Uisce Éireann operations and compliance specialists carried out the necessary works and follow up monitoring to enable the notice to be lifted as quickly as possible.
Uisce Éireann Water Operations Lead, Niall O'Riordan said:
"Uisce Éireann wishes to thank the people of Donoughmore and surrounding areas for their patience, co-operation and assistance during this Boil Water Notice."
The Uisce Éireann Customer Contact Centre (1800 278 278) is available to answer customer queries in relation to the lifting of this notice. Further information is available on our website.
Uisce Éireann is responsible for delivering public drinking water and wastewater services for the people of Ireland. We are committed to enabling communities to thrive by continuously upgrading and developing critical infrastructure to support sustainable growth and development, providing safe drinking water, and enhancing the environment. To find out more visit the Uisce Éireann website.
Previous Updates
Uisce Éireann would like to remind customers supplied by the Donoughmore Public Water Supply that the Boil Water Notice issued on 13 October remains in place.
The population impacted by this notice is approximately 867 people. This notice was issued, in consultation with the HSE, due to a process issue at Donoughmore Water Treatment Plant which compromised the disinfection of the water supply. The areas potentially affected include customers in Donoughmore, Firmount, Lackabane, Ballycunningham, Knockanare, Kilmartin Upper, Garraunredmond and surrounding areas.
Specialists from Uisce Éireann are working as quickly as possible to lift the Boil Water Notice as quickly as it is safe to do so. In the meantime, all customers on this supply are advised to boil their drinking water before use until further notice.
Uisce Éireann's Water Operations Lead for Cork County, Niall O'Riordan, acknowledged the impact the notice is having on the community and regrets the inconvenience to customers:
"We are working at the treatment plant to restore drinking water quality for all impacted customers. We will continue to monitor the supply and will seek to lift the notice as soon as it is safe to do so. Public health is our number one priority, and the notice has been issued to protect all of our customers in the area."
Vulnerable customers who have registered with Uisce Éireann will be contacted directly about this notice. Anyone who has concerns can contact our customer care team on 1800 278 278 or log onto the water supply and service section of water.ie for information.
Water must be boiled for:
- Drinking;
- Drinks made with water;
- Preparation of salads and similar foods, which are not cooked prior to eating;
- Brushing of teeth;
- Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.
What actions should be taken:
- Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
- Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
- Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
- Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
- Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as 'Natural Mineral Water' as it can have high levels of sodium (salt) and other minerals, although it rarely does. 'Natural Mineral Water' can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.
- Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.
Updates will be available on our Water Supply Updates section on water.ie including a map of the affected area, on X (formerly Twitter) @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.
Customers are advised to set their location on water.ie to view updates specific to their water supply. Further information in relation to the boil water notice is available on our Boil Water Notice page.
For customers who wish to check if their property is on the Boil Water Notice themselves, please go to our Water Quality section and enter the property's Eircode and then click the 'More Details' tab. You will then see if your property is on the Boil Water Notice.
Uisce Éireann would like to remind customers supplied by the Donoughmore Public Water Supply that the Boil Water Notice issued on 13 October remains in place.
The population impacted by this notice is approximately 867 people. This notice was issued, in consultation with the HSE, due to a process issue at Donoughmore Water Treatment Plant which compromised the disinfection of the water supply. The areas potentially affected include customers in Donoughmore, Firmount, Lackabane, Ballycunningham, Knockanare, Kilmartin Upper, Garraunredmond and surrounding areas.
Specialists from Uisce Éireann are working as quickly as possible to lift the Boil Water Notice as quickly as it is safe to do so. In the meantime, all customers on this supply are advised to boil their drinking water before use until further notice.
Uisce Éireann's Water Operations Lead for Cork County, Niall O'Riordan, acknowledged the impact the notice is having on the community and regrets the inconvenience to customers:
"We are working at the treatment plant to restore drinking water quality for all impacted customers. We will continue to monitor the supply and will seek to lift the notice as soon as it is safe to do so. Public health is our number one priority, and the notice has been issued to protect all of our customers in the area."
Vulnerable customers who have registered with Uisce Éireann will be contacted directly about this notice. Anyone who has concerns can contact our customer care team on 1800 278 278 or log onto the water supply and service section of water.ie for information.
Water must be boiled for:
- Drinking;
- Drinks made with water;
- Preparation of salads and similar foods, which are not cooked prior to eating;
- Brushing of teeth;
- Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.
What actions should be taken:
- Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
- Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
- Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
- Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
- Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as 'Natural Mineral Water' as it can have high levels of sodium (salt) and other minerals, although it rarely does. 'Natural Mineral Water' can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.
- Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.
Updates will be available on our Water Supply Updates section on water.ie including a map of the affected area, on X (formerly Twitter) @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.
Customers are advised to set their location on water.ie to view updates specific to their water supply. Further information in relation to the boil water notice is available on our Boil Water Notice page.
For customers who wish to check if their property is on the Boil Water Notice themselves, please go to our Water Quality section and enter the property's Eircode and then click the 'More Details' tab. You will then see if your property is on the Boil Water Notice.
Uisce Éireann would like to remind customers supplied by the Donoughmore Public Water Supply that the Boil Water Notice issued on 13 October remains in place.
The population impacted by this notice is approximately 867 people. This notice was issued, in consultation with the HSE, due to a process issue at Donoughmore Water Treatment Plant which compromised the disinfection of the water supply. The areas potentially affected include customers in Donoughmore, Firmount, Lackabane, Ballycunningham, Knockanare, Kilmartin Upper, Garraunredmond and surrounding areas.
Specialists from Uisce Éireann are working as quickly as possible to lift the Boil Water Notice as quickly as it is safe to do so. In the meantime, all customers on this supply are advised to boil their drinking water before use until further notice.
Uisce Éireann's Water Operations Lead for Cork County, Niall O'Riordan, acknowledged the impact the notice is having on the community and regrets the inconvenience to customers:
"We are working at the treatment plant to restore drinking water quality for all impacted customers. We will continue to monitor the supply and will seek to lift the notice as soon as it is safe to do so. Public health is our number one priority, and the notice has been issued to protect all of our customers in the area."
Vulnerable customers who have registered with Uisce Éireann will be contacted directly about this notice. Anyone who has concerns can contact our customer care team on 1800 278 278 or log onto the water supply and service section of water.ie for information.
Water must be boiled for:
- Drinking;
- Drinks made with water;
- Preparation of salads and similar foods, which are not cooked prior to eating;
- Brushing of teeth;
- Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.
What actions should be taken:
- Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
- Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
- Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
- Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
- Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as 'Natural Mineral Water' as it can have high levels of sodium (salt) and other minerals, although it rarely does. 'Natural Mineral Water' can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.
- Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.
Updates will be available on our Water Supply Updates section on water.ie including a map of the affected area, on X (formerly Twitter) @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.
Customers are advised to set their location on water.ie to view updates specific to their water supply. Further information in relation to the boil water notice is available on our Boil Water Notice page.
For customers who wish to check if their property is on the Boil Water Notice themselves, please go to our Water Quality section and enter the property's Eircode and then click the 'More Details' tab. You will then see if your property is on the Boil Water Notice.
Following consultation with the HSE, Uisce Éireann has issued a Boil Water Notice for the area supplied by the Donoughmore Public Water Supply to protect public health.
The population impacted by this notice is approximately 867 people. This notice is being issued due to a process issue at Donoughmore Water Treatment Plant which compromised the disinfection of the water supply. The areas potentially affected include customers in Donoughmore, Firmount, Lackabane, Ballycunningham, Knockanare, Kilmartin Upper, Garraunredmond and surrounding areas.
Specialists from Uisce Éireann are working as quickly as possible to have the notice lifted. In the meantime, all customers of this supply are advised to boil water before use until further notice.
Usice Éireann's Water Operations Lead for Cork County, Niall O'Riordan acknowledged the impact this notice will have on the community and apologised for the inconvenience to customers:
"We are working at the treatment plant to restore drinking water quality for all impacted customers. We will continue to monitor the supply and will seek to lift the notice as soon as it is safe to do so. Public health is our number one priority, and the notice has been issued to protect all of our customers in the area."
Vulnerable customers who have registered with Uisce Éireann will be contacted directly about this notice. Anyone who has concerns can contact our customer care team on 1800 278 278 or log onto the water supply and service section of water.ie for information.
Water must be boiled for:
- Drinking;
- Drinks made with water;
- Preparation of salads and similar foods, which are not cooked prior to eating;
- Brushing of teeth;
- Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.
What actions should be taken:
- Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
- Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
- Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
- Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
- Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as 'Natural Mineral Water' as it can have high levels of sodium (salt) and other minerals, although it rarely does. 'Natural Mineral Water' can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.
- Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.
Updates will be available on our Water Supply Updates section including a map of the affected area, on X (formerly Twitter) @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.
Customers are advised to set their location on our website to view updates specific to their water supply. Further information in relation to the boil water notice is available on our Boil Water Notice page.
For customers who wish to check if their property is on the Boil Water Notice themselves, please go to our Water Quality section and enter the property's Eircode and then click the 'More Details' tab. You will then see if your property is on the Boil Water Notice.
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