Uisce Éireann and Cork County Council crews successfully complete repairs in Tower
Information below is relevant until further updates are provided here or on our Supply and Service Updates section.
Uisce Éireann and Cork County Council have successfully completed emergency repairs and the installation of new pumps following a mechanical failure at a pumping station in Tower.
Following reports of outages yesterday, water services crews were immediately dispatched to resolve the issue and every measure was made to reduce the impact on homes and businesses and restore water supply as quickly as possible. Impacted areas included Cloughphillip, Kerry Road, Model Village, Dromin Drive and parts of Bawnafinny.
Uisce Éireann's Pat Britton has thanked customers for their patience while repair works were underway.
"We understand how disruptive unplanned outages are for local communities and would like to thank all impacted customers for their patience while crews worked on repairs. I would also like to thank the water services crews in Cork County Council for their dedication and for working hard to limit the impact on customers and successfully complete the repairs. In addition, thanks to the residents, businesses and Elected Representatives in the area for sharing our updates and for their patience and understanding as we worked on the repairs."
It can take two to three hours following low pressure for normal supply to be fully restored to all areas as water refills the network.
Following this type of work, occasionally issues such as cloudy water (air bubbles), discolouration or internal airlocks may arise. For advice on how to resolve these issues, please visit www.water.ie/help/supply/after-an-outage/. The Uisce Éireann customer care helpline is also open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. Uisce Éireann regrets any inconvenience caused by this disruption.
Previous Updates
Uisce Éireann is continuing to work with Cork County Council to restore water supply as quickly as possible to impacted customers in the Tower Area following a burst earlier today.
Following a burst on a high pressure water main from Curraleigh Reservoir, dedicated water services crews were immediately dispatched and worked on repairs as quickly as possible to reduce the impact on homes and businesses and restore normal water supply. Repairs were completed quickly and reservoirs began to refill, however, a mechanical failure at the pumping station near the Cemetery in Tower, is resulting in further outages impacting customers in Cloghphillip, Kerry Road, Model Village, Dromin Drive and parts of Bawnafinny.
Crews are making every effort to reduce the impact on customers and are currently tankering water to the reservoir to increase water levels. Work is continuing tonight to help reservoir levels recover and the network recharge.
Normal water supply has returned to the majority of the area impacted, however, it is taking longer for supply to return fully to some customers, especially those higher ground or at the end of the network.
Uisce Éireann is urging to customers in Tower and surrounding areas to conserve water.
Pat Britton, Uisce Éireann, commented: "We understand how disruptive unplanned outages are and would like to thank impacted customers for their patience while we work to restore the water supply as quickly as possible. We are urging customers to continue to conserve water, especially at this time, by not running taps needlessly, taking showers instead of baths and to postpone using dishwashers and washing machines where possible."
Alternative water supply
To further support customers, Uisce Éireann has arranged an alternative water supply to be in place from 9am tomorrow morning (Thursday, 29 June) in St. Senan's Graveyard car park.
Supplies will be maintained throughout the day. Customers are reminded to use their own containers when taking water from the tankers and to boil water before consumption as a precautionary measure as per HSE advice.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. As per best practice, most homes and businesses will have on-site water storage to provide a backup source of water for sanitation purposes.
Following this type of work, occasionally issues such as cloudy water (air bubbles), discolouration or internal airlocks may arise. For advice on how to resolve these issues, please visit www.water.ie/help/supply/after-an-outage/.
Uisce Éireann understands the inconvenience when an unplanned outage occurs and thanks customers for their patience while we work to restore normal supply to impacted customers. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Water Supply Updates section.
Uisce Éireann is working with Cork County Council to restore water supply as quickly as possible to impacted customers in the Tower Area and St Anne's Hill near Blarney.
Following a burst on a high pressure water main from Curraleigh Reservoir, dedicated water services crews were immediately dispatched and worked on repairs as quickly as possible to reduce the impact on homes and businesses and restore normal water supply. Repairs were completed quickly and reservoirs began to refill, however, a mechanical failure at the pumping station near the Cemetery in Tower, is resulting in further outages impacting customers in Cloghphillip, Kerry Road, Model Village, Dromin Drive and parts of Bawnafinny.
Crews are making every effort to reduce the impact on customers and are currently tankering water to the reservoir to increase water levels. Separately, a burst water main is also causing reduced pressure and/or outages in the St Anne's Hill area.
Repair works are progressing and are expected to be completed later this afternoon. Typically it takes two to three hours following repair works for water to refill the networks and normal supply to be fully restored.
Pat Britton, Uisce Éireann, commented: "We understand how disruptive unplanned outages are and would like to thank impacted customers for their patience while we work to restore the water supply as quickly as possible."
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. As per best practice, most homes and businesses will have on-site water storage to provide a backup source of water for sanitation purposes.
Following this type of work, occasionally issues such as cloudy water (air bubbles), discolouration or internal airlocks may arise. For advice on how to resolve these issues, please visit www.water.ie/help/supply/after-an-outage/.
Uisce Éireann understands the inconvenience when an unplanned outage occurs and thanks customers for their patience while we work to restore normal supply to impacted customers. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Water Supply Updates section of the Uisce Éireann website.