Boil Water Notice lifted for all customers on the Tullamore South and Clonaslee Water Supply

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Uisce Éireann, in partnership with Offaly and Laois County Councils, wish to notify all customers supplied by Tullamore South and Clonaslee Water Supply that following remedial works and satisfactory sampling results, the Boil Water Notice is now lifted with immediate effect. This decision follows consultation with the Health Service Executive (HSE).

All consumers on the Tullamore South and Clonaslee Water Supply can now resume normal use of the water supply for drinking, food preparation and brushing teeth.

The Boil Water Notice was issued on 20 June to protect the health of approximately 3,900 customers due to raw water quality issues which impacted the treatment processes at the water treatment plant

Drinking water experts from Uisce Éireann and Offaly and Laois County Councils worked hard to lift the notice as quickly as safely as possible, carrying out a number of upgrade works at the treatment plant and substantial reconfiguration of the water network. Following satisfactory water samples confirming that the drinking water was compliant with EU drinking water regulations, the Boil Water Notice was lifted.

Uisce Éireann's John Gavin acknowledged the impact of the notice on the community, adding: "Uisce Éireann regrets the inconvenience that the Boil Water Notice had on these communities in Offaly and Laois. I would like to thank them for their patience and support while our drinking water experts worked tirelessly with our colleagues in Offaly and Laois County Councils to lift the Boil Water Notice as quickly as it was safe to do so. I would also like to thank the local councillors and the media for their assistance in sharing the information during the period of this boil water notice."

The Uisce Éireann Customer Contact Centre, open 24/7 on freephone 1800 278 278, is available to answer queries in relation to the lifting of this notice. Further information is available on the Uisce Éireann website.

Uisce Éireann is responsible for delivering public drinking water and wastewater services for the people of Ireland. We are committed to enabling communities to thrive by continuously upgrading and developing critical infrastructure to support sustainable growth and development, providing safe drinking water, and enhancing the environment. To find out more visit our website.

Previous Updates

Uisce Éireann in partnership with Offaly and Laois County Councils continue to progress works to lift the Boil Water Notice as quickly as possible for customers on the Tullamore South and Clonaslee Water Supply.

The Boil Water Notice was issued on Tuesday, 20 June to protect the health of approximately 3,900 customers due to raw water quality issues which are impacting the treatment processes at the water treatment plant. Of the 2,170 premises that have been affected, 1,732 are located in Co. Offaly and 438 in Co Laois.

Uisce Éireann advises that all customers on the Tullamore South and Clonaslee Water Supply including Spollanstown, Charleville Road, Clonminch, Clonaslee Village, Castlecuffe, and surrounding areas should continue to boil their water until further notice.

Drinking water experts from Uisce Éireann and Offaly County Council are working to implement solutions to lift the notice as quickly as possible in consultation with the HSE.

John Gavin, Regional Asset Operations Lead at Uisce Éireann, said: "In conjunction with Offaly County Council, we are continuing to improve the water treatment processes at the treatment plant. Once these improvements have been completed, and the plant is fully operational, we will undertake sampling, monitoring the performance of the plant with a move towards lifting the Boil Water Notice, in consultation with the HSE. Please be assured we are working to resolve the issue and lift the notice as quickly as possible."

John added, "Public health remains our number one priority and we appreciate the impact that this notice is having on our customers in the area." 

In the meantime, all customers on this supply are advised to boil and cool their water before use until further notice.

Customers can check if their property is included by visiting our Water Quality Section and entering the property's Eircode or by calling the Uisce Éireann customer care helpline, open 24/7, on 1800 278 278. 

A map of the area is available to view on the supply and service section of water.ie. Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. Customers are reminded that the water is safe to consume once boiled.

Uisce Éireann's drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann's enhanced testing and monitoring programme, the Health Service Executive (HSE) are consulted, and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as 'Natural Mineral Water' as it can have high levels of sodium (salt) and other minerals, although it rarely does. 'Natural Mineral Water' can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on our Water Supply Updates section, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.

Uisce Éireann in partnership with Offaly and Laois County Councils continues to progress works to lift the Boil Water Notice as quickly as possible for customers on the Tullamore South and Clonaslee Water Supply.

The Boil Water Notice was issued on 20 June to protect the health of approximately 3,900 customers due to raw water quality issues which are impacting the treatment processes at the water treatment plant.

Uisce Éireann advises that all customers on the Tullamore South and Clonaslee Water Supply including Spollanstown, Charleville Road,  Clonminch, Clonaslee village, Castlecuffe and surrounding areas should continue to boil their water until further notice.

Drinking water experts from Uisce Éireann and Offaly County Council are working to implement solutions to lift the notice as quickly as possible in consultation with the HSE.

John Gavin Uisce Éireann said:  "In conjunction with Offaly County Council, we are continuing to address the raw water issues at the treatment plant. Once these issues have been addressed, and the plant is fully operational, we will undertake sampling, monitoring the performance of the plant with a move towards lifting the Boil Water Notice, in consultation with the HSE. Please be assured we are working to resolve the issue and lift the notice as quickly as possible."

"Public health remains our number one priority and we appreciate the impact that this notice is having on our customers in the area." 

In the meantime, all customers on this supply are advised to boil and cool their water before use until further notice. Customers can check if their property is included by visiting the Water Quality section of our website and entering the property's Eircode or by calling the Uisce Éireann customer care helpline, open 24/7, on 1800 278 278. A map of the area is attached and available to view on our supply and service section. Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. Customers are reminded that the water is safe to consume once boiled.

Uisce Éireann's drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann 's enhanced testing and monitoring programme, the Health Service Executive (HSE) are consulted and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as 'Natural Mineral Water' as it can have high levels of sodium (salt) and other minerals, although it rarely does. 'Natural Mineral Water' can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on our Water Supply Updates section on water.ie, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.

Customers in Colliers Brook estate and the Spollanstown Industrial Estate have been removed from the Boil Water Notice

Uisce Éireann in partnership with Offaly and Laois County Councils continues to progress works to lift the Boil Water Notice (BWN) as quickly as possible for all customers on the Tullamore South and Clonaslee Water Supply, in consultation with the HSE.

The BWN was issued as a precaution on 20 July to protect the health of approximately 3,900 customers due to issues with the raw water quality which impacted water treatment processes at the treatment plant.

Following the completion of network reconfiguration, the boil water notice has been lifted with immediate effect for Colliers Brook estate and the Spollanstown Industrial Estate. All consumers within the Colliers Brook Estate and Spollanstown Industrial Estate can now resume normal use of the water supply for drinking, food preparation and brushing teeth.

Uisce Éireann, Offaly County Council and Laois County Council continue to work to lift the BWN as quickly as possible, in consultation with the HSE, for remaining customers including reviewing ongoing process control, and monitoring and testing of the drinking water supply.

In the meantime, Uisce Éireann advises that all remaining customers on the Tullamore South and Clonaslee Water Supply including Spollanstown,Charleville Road and Clonminch, Clonaslee village, Castlecuffe and surrounding areas should continue to boil their water until further notice

John Gavin Uisce Éireann said: "In conjunction with Offaly and Laois County Councils, we would like to assure customers that we are working hard to lift the BWN as quickly as possible. Once these issues have been addressed, we will undertake sampling and monitoring of the network with a view to lifting the Boil Water Notice, in consultation with the HSE, for the remaining customers. Please be assured we are working to resolve the issue and lift the notice as quickly as possible."

"Public health remains our number one priority and we appreciate the impact that this notice is having on our customers in the area." 

In the meantime, customers in the areas outlined above are advised to boil and cool their water before use until further notice. Customers can check if their property is included by visiting our Water Quality section and entering the property's Eircode or by calling the Uisce Éireann customer care helpline, open 24/7, on 1800 278 278. An updated map of the area is attached and available to view on the supply and service section of water.ie. Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. Customers are reminded that the water is safe to consume once boiled.

Uisce Éireann's drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann 's enhanced testing and monitoring programme, the Health Service Executive (HSE) are consulted and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as 'Natural Mineral Water' as it can have high levels of sodium (salt) and other minerals, although it rarely does. 'Natural Mineral Water' can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on our Supply and Service Updates section, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.

Uisce Éireann in partnership with Offaly and Laois County Councils continues to progress works to lift the Boil Water Notice as quickly as possible for all customers on the Tullamore South and Clonaslee Water Supply.

The Boil Water Notice was issued on 20 June to protect the health of approximately 3,900 customers due to raw water quality issues which are impacting the treatment processes at the water treatment plant

Drinking water experts from Uisce Éireann and Offaly County Council are working to implement solutions to lift the notice as quickly as possible in consultation with the HSE.

John Gavin Uisce Éireann said: "In conjunction with Offaly County Council, we are continuing to address the raw water issues at the treatment plant. Once these issues have been addressed, and the plant is fully operational, we will undertake sampling, monitoring the performance of the plant with a move towards lifting the Boil Water Notice, in consultation with the HSE. Please be assured we are working to resolve the issue and lift the notice as quickly as possible."

"Public health remains our number one priority and we appreciate the impact that this notice is having on our customers in the area." 

In the meantime, all customers on this supply are advised to boil and cool their water before use until further notice. Customers can check if their property is included by visiting our Water Quality section and entering the property's Eircode or by calling the Uisce Éireann customer care helpline, open 24/7, on 1800 278 278. A map of the area is attached and available to view on the supply and service section of water.ie. Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. Customers are reminded that the water is safe to consume once boiled.

Uisce Éireann's drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann 's enhanced testing and monitoring programme, the Health Service Executive (HSE) are consulted and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as 'Natural Mineral Water' as it can have high levels of sodium (salt) and other minerals, although it rarely does. 'Natural Mineral Water' can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on our Supply and Service Updates section on water.ie, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.

This notice is being issued  as a precaution to protect the health of approximately 3,900 customers due to raw water quality issues

Uisce Éireann in partnership with Offaly and Laois County Council has issued a Boil Water Notice for customers on the Tullamore South and Clonaslee water supply. This notice is being issued  as a precaution to protect the health of approximately 3,900 customers due to raw water quality issues which are impacting the treatment processes at the water treatment plant.

All customers on the Tullamore South and Clonaslee Water Supply are affected. Customers can check if their property is included by visiting the Water Quality section of www.water.ie and entering the property's Eircode or by calling the Uisce Éireann's customer care helpline, open 24/7, on 1800 278 278. 

View a map of the affected area

Drinking water experts from Uisce Éireann and Offaly County Council are working to rectify the issues at the treatment plant with a view to lifting the notice as quickly as possible, in consultation with the HSE. In the meantime, all customers on this supply are advised to boil water before use until further notice.

John Gavin, Uisce Éireann, regrets the inconvenience to impacted customers, adding, "Public health is Uisce Éireann's number one priority and we would like to assure customers that the notice has been put in place to protect public health. We acknowledge the inconvenience caused to homes and businesses and would like to assure customers that we are working to resolve the issue and lift the notice as quickly and as possible in consultation with the HSE."

Uisce Éireann's drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann's enhanced testing and monitoring programme, the Health Service Executive (HSE) are consulted, and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE. 

Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. Customers are reminded that the water is safe to consume once boiled.

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as 'Natural Mineral Water' as it can have high levels of sodium (salt) and other minerals, although it rarely does. 'Natural Mineral Water' can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used. 

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on our Water Supply Updates section, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.

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