Appeal to customers in Sligo to turn off taps and check for leaks

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Following the freezing weather last week and the subsequent thaw, Uisce Éireann continues to remind householders and businesses in County Sligo to check for leaks on their properties and report leaks on the public network or by calling 1800 278 278.

The sub-zero temperatures of last week have increased the number of burst pipes, causing increased pressure on water supplies across the county. Freezing water expands and strains the pipes until they crack or burst, not only impacting older, weakened pipes but also modern pipes that are laid in shallow ground and vulnerable to temperature drops.

Uisce Éireann crews are on the ground, working in partnership with Sligo County Council, to maintain essential water and wastewater services. Investigations into leaks caused by burst mains continue to take place at several locations. While our raw water reservoirs and sources are full at this time of year, demand for water in Sligo has increased and is putting pressure on the supply of treated water in our storage reservoirs. 

Customers can also do their bit to help avoid expensive repairs and disrupted water supply at home or in their business by taking a few easy, preventative measures. These include checking outside pipes that can become frozen and burst during periods of cold weather and, if possible, turn off water supply to these areas or to any unoccupied premises. They can also report a leak on the public network or by calling the customer team on 1800 278 278. 

We would also ask people never to leave taps running as this will not necessarily prevent pipes from freezing and can bleed the network and seriously impact your local water supply.

Seamus O'Brien, Operations Lead for Uisce Éireann, offered this advice: "With the temperatures having been below freezing and some element of subsequent thaw, it is essential to continue the regular maintenance of your property and check premises for leaks. It is also a good idea to familiarise yourself with your own internal water system and particularly how to turn off your supply at the stopcock so that you can protect your property in the event of a burst pipe."

"We are constantly monitoring the levels of our reservoirs throughout the county, however, some homes and business in the county may experience low water pressure or loss of supply due to a combination of increased demand and burst watermains. To protect and maintain supply while we conduct repairs, we are asking customers to assist us by checking for bursts and overflowing troughs on their own properties, and turning these off where they are found. We are also asking customers to check unoccupied and empty premises."

Customer can report leaks on the public network or by calling our customer team on 1800 278 278. 

The Uisce Éireann Customer Care Team is also available to help 24/7 on 1800 278 278 and there is lots of advice on being winter ready on Twitter @IrishWater.